RIGHT OF WITHDRAWAL

1.1 COOLING OFF PERIOD

You can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).

 

1.2 FORMS OF EXERCISING THE RIGHT OF WITHDRAWAL

In order to exercise the right of withdrawal when it can be exercised, the Customer must, within the fourteen (14) day period indicated above, send OXFORD the standard form to exercise the right of withdrawal (in Appendix 1 of this returns policy) or an unambiguous statement expressing the Customer's wish to withdraw, to the address indicated in article 1 of these terms and conditions.

In this case, the Customer must return the Product(s) at his/her exclusive expense within fourteen (14) days of the announcement of the decision to withdraw, in its/their original packaging, unused and in perfect condition, without any mark or smears, with the labels, all the accessories and any gifts that may have been offered, to the following address:

Oxford Notebooks UK Web Store

Hamelin Brands Limited

Kings Warren Business Park

Red lodge

Suffolk

IP28 8WG

 

Only the costs of returning the Product(s) will be charged to the Customer.

 

1.3 REIMBURSEMENT OF THE CUSTOMER IN THE EVENT OF WITHDRAWAL

In the event of the Customer’s withdrawal under the conditions set out above, OXFORD undertakes to reimburse the Customer for all the sums paid, including the delivery costs, within fourteen (14) days, starting from the date on which it is informed of the Customer’s decision to withdraw. Nevertheless, OXFORD is entitled to defer this reimbursement until the Products have been effectively recovered or until the Customer has provided proof of their shipment, the chosen date being that of the first of these events.

OXFORD shall make this reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the latter expressly agrees to OXFORD using another means of payment and insofar as the reimbursement does not lead to any costs.

In the event of exercising the right of withdrawal for part of the order, no reimbursement of the initial delivery costs will be due in the event of flat-rate delivery charges.

 

CUSTOMER’S OBLIGATIONS

The Customer undertakes to provide OXFORD with all the elements required for the proper execution of the orders. In this regard, the Customer shall be responsible for the content and accuracy of the information sent to OXFORD.

The selection and use of the Products is the Customer’s sole responsibility.

The Customer is required to ensure the Products are maintained in good condition, to comply with the storage instructions and to use them in accordance with their intended purpose, in particular by complying with the recommendations made by OXFORD (e.g. the SCRIBZEE® insert in the notebooks).

 

CLAIMS / RETURNS

By law, OXFORD must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information OXFORD have provided.  If any Goods the Customer has purchased do not comply and, for example, have faults or are damaged when received, or if the Customer receives incorrect Goods, please contact oxfordnotebooks.uk@hamelinbrands.com as soon as reasonably possible to inform OXFORD of the fault, damage or error, and to arrange for a refund or replacement.  The Customer’s available remedies will be as follows:

  1. Beginning on the day that the Customer receives the Goods (and ownership of them) the Customer has a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
  2. If the Customer does not wish to reject the Goods, or if the 30 calendar day rejection period has expired, the Customer may request a replacement. OXFORD will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a replacement is impossible or otherwise disproportionate, OXFORD may instead offer the Customer a full refund.
  3. If, after replacement, the Goods still do not conform or if OXFORD has failed to act within a reasonable time or without significant inconvenience to the Customer, the Customer may reject them in exchange for a refund.
  4. If the Customer exercises the final right to reject the goods more than six months after having received the Goods (and ownership of them), OXFORD may reduce any refund to reflect the use that the Customer has had out of the Goods.
  5. Within a period of six years after the Customer has received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, the Customer may be entitled to a partial refund. Please be aware that after six months have passed since the Customer received the Goods, the burden of proof will be on the Customer to prove that the defect or non-conformity existed at the time of delivery.

The shipment and return costs and risks will be borne by the Customer if the non-conformity is not proven.

 

LIABILITY

Under no circumstances may OXFORD be held liable in the event of non-performance or poor performance of the contractual obligations attributable to the Customer, particularly during the taking of the order.

OXFORD may not be held liable or deemed to have failed to comply with these terms and conditions for any delay or non-performance when the cause of the delay or non-performance is related to a case of force majeure as defined by statute or case law.

OXFORD particularly disclaims all liability for the Customer’s selection of the Products, damage resulting from modifications made to the Products by the Customer or damage resulting from the Customer’s failure to comply with the recommendations for the storage or use of the Products.

OXFORD may not be held liable for any temporary or permanent damage caused to the Customer’s computer system, nor for any loss or damage that may be suffered as a result of accessing or browsing the Website. The transmission of data via the Internet may lead to the occurrence of errors and/or the temporary unavailability of the Website. Consequently, OXFORD may not be held liable for the availability or interruption of the online service.


 

APPENDIX 1

14 DAY WITHDRAWAL FORM TEMPLATE

(Please complete and return this form only if you wish to withdraw from the contract in accordance with Article 7).

 

By post for the attention of:

Oxford Notebooks UK Web Store, Hamelin Brands Limited, Kings Warren Business Park, Red Lodge, Suffolk IP28 8WG

OR by email: oxfordnotebooks.uk@hamelinbrands.com

I hereby give notice of my withdrawal from the contract pertaining to the sale of the following product(s):

Reference + Product name + Amount …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Order number: ……………………………………………….

Ordered on: ………………………………………………………………

Received on: …………………………………………………………………………

Your first name(s) and surname(s)

………………………………………………………………………

Your address:

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Your signature (only if sending this form in hard copy (on paper):

 

 

Date: ……………………….

 

 

 

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